Faq

Fans Play Louder is a fan interaction platform that allows fans to connect, interact with their favorite sports alumni, and stay updated on live games. Fans can also engage in chat sessions, receive personalized shoutouts from alumni, and participate in contests and quizzes.

You can download the Fans Play Louder app from the App Store (iOS) or Google Play Store (Android). You can also use the Web version on www.fansplaylouder.com. Simply sign up using your email address, phone number, or social media accounts.

Yes, our app is available on both iOS and Android. You can download it from the App Store or Google Play.

If you’re facing any technical issues such as app crashes, slow performance, or login problems, try restarting the app or checking your internet connection. If the problem persists, contact our support team at support@fansplaylouder.com.

  • To update your profile:
    • Go to the “Profile” tab in the app.
    • Click on “Edit Profile” and make the necessary changes.
    • Don’t forget to save your updates.

  • Yes, your privacy and data security are important to us. We use industry-standard encryption to protect your personal information. You can read more in our Privacy Policy within the app.

For any questions, issues, or feedback, you can reach us at support@fansplaylouder.com. We’re here to help!

On the login page, click on Forgot Password, enter your email/mobile number, and reset the password.

Yes, you can delete your account at any time through the account settings. Please note that once your account is deleted, all your data, including your profile, history, and any associated services, will be permanently removed and cannot be recovered.

You can personalize your dashboard by selecting primary and secondary colors for your favorite teams during registration, which will automatically apply to your dashboard.
To change your dashboard colors:
1. Go to “Color Theme” tab in your profile settings.
2. Update the primary and secondary color for to your favorite team.
3. Click on the Update button to save changes and dashboard will reflect the choices.

  • As an alumnus, you can:
    • Engage with fans and build your brand.
    • Expand your business by offering personalized services like paid video messages, mentoring, and 1 to 1 chat sessions.
    • Also, Alumni can see the live games and read fans' interactions with their favorite teams too.

In your profile, you can add paid service options such as personalized video messages, and one-on-one chat sessions. The app offers a built-in payment system, and you’ll receive a share of the revenue from any service you offer.

Yes, Alumni can purchase merchandise listed on the app just like fans.

If your profile is under review or hasn’t been verified, ensure that you have uploaded the necessary identity documents. If everything is complete and you’re still facing issues, contact our support team at support@fansplaylouder.com for assistance.

For every paid service you provide, you will receive 80% of the payment, while 20% is retained by Fans Play Louder as a platform fee.

You can sign up using your email or social media accounts like Google and Facebook. It’s a simple process that requires basic details like your name and password.

Yes, Fans Play Louder provides a community feature where you can chat, share opinions, and discuss live games with other fans.

You can select your favorite sports and teams during registration. You’ll receive personalized notifications about match schedules, scores, and team news.

• 1:1 Chat Session: Once the alumni confirm your booking, the payment will be processed. If you fail to attend the session, no refund will be issued. However, if the alumni do not show up, you will receive a full refund, minus the service fee.
• Video shoutout: If the alumni fail to deliver the video shoutout within the requested timeframe, we will allow an additional business day for completion. If the request is still not fulfilled, a full refund will be issued, minus the service fee.

Yes, you can request a reschedule, but only once. If the alumni declines the request, you must attend the originally confirmed session. Failure to show up will result in no refund.

  • As a free user, you can:
    • View live scores and game interactions.
    • See fan comments and alumni profiles.
    • Participate in basic quizzes and contests.
    • Check your favorite alumni to stay updated on their activities.

  • To book a 1:1 chat:
    • Go to the alumni’s profile.
    • If they offer chat sessions, select the available time slot.
    • Confirm your booking, make payment and you'll receive a confirmation email as soon as the chat session request is accepted by the alumni.

  • To request a video shoutout:
    • Navigate to the alumni’s profile.
    • Select the “Request Video Shoutout” option.
    • Submit the details you’d like the alumni to mention, and you’ll be notified when the video is ready.

Yes! Fans Play Louder provides live scores for various games, allowing you to stay updated in real time and join the conversation with other fans during the game.

You can join live discussions by navigating to the “Live Game” section and then clicking on Fan interaction on the app. From there, you’ll see a stream of comments from fans and alumni where you can participate in the conversation.

  • You can engage with other fans by:
    • Commenting during live games.
    • Reacting to fan posts with likes or replies.

  • Alumni can share exclusive content such as:
    • Video shoutouts & 1:1 chat session.
    • Coaching tips and mentorship opportunities.
    • Merchandise promotions and autograph signings.

Contests and quizzes are available to all premium users. Simply head over to the “Contests” or “Quizzes” section in the app, select the active contest, and follow the instructions to participate.

If you win a contest, you’ll receive a notification with details on how to claim your prize. You can also check the “Notifications” tab in the app to stay updated.

To add more sports to your profile, navigate to your profile settings and select the option to update your sports preferences. From there, you can choose additional sports to follow, and your dashboard will update to include live scores, statistics, and news related to those sports.

You can select one favorite team per sport. This allows you to receive personalized updates and dashboard content for your top team in each sport you follow.

The app provides a wide range of sports merchandise from your favorite teams and sports, including exclusive offers.

You can use advanced search options and filters to easily discover products based on category, team, or availability.

Yes, please reach out to support@fansplaylouder.com with your order ID and the reason for the return. Once we receive your email, we will send you the confirmation.

Yes, please reach out to support@fansplaylouder.com with your order ID and the reason for the return. Once we receive your email, we will send you the confirmation.

Please reach out to support@fansplaylouder.com with your order ID to know the status of your order.